Yes, our concierge mobile app is designed to be user-friendly and intuitive. We have designed the app with a simple and clean interface to ensure that users can easily navigate and find the information they need.
Our support team is available 24/7 to assist you with any questions or issues you may encounter while using the app. You can reach out to us via the in-app chat feature, email or phone.
Our concierge mobile app offers a wide range of mobile healthcare services. Our team of experienced professionals are available to assist you with any request you may have.
Yes, absolutely! We pride ourselves on being able to offer a personalized experience to our clients. If you have a specific request that is not listed in the app, simply reach out to our team and we will do our best to accommodate your request.
: Our concierge team is available 24/7 to assist you with any requests you may have.
Our concierge team operates on Greenwich Meridian Time (GMT), but we have team members located around the world to ensure that we can assist our users at any time.
You can securely pay for services through the app using a credit or debit card or mobile money. We use industry-standard security protocols to ensure that your payment information is kept safe.
No, there are no additional fees or charges associated with using the app. You will only be charged for the services you request through the app. Our pricing is transparent, and you will always know the cost of a service before you complete your booking.
No, tips are not included in the cost of services. You are free to tip our healthcare professionals as you see fit based on the level of service you receive.
We strive to provide the best service possible to our users, but if for any reason you are not satisfied with the service you received, please reach out to our support team. We will work with you to address the issue and provide a resolution. If a refund is warranted, we will process it promptly.
We use a secure payment gateway to process all payments through the app. When you make a payment for a service, your payment information is encrypted and transmitted securely to our payment processor for processing.unknown are.
Yes, we accept payment through debit or credit card, Mobile money or Physical cash.
We do not store your payment information on the app. Your payment information is encrypted and transmitted securely to our payment processor for processing. We do not have access to your payment information once the payment has been processed.
Yes, we take security and privacy very seriously. We use industry-standard security protocols to ensure that your personal information is kept safe and strictly confidential. Your information is only shared with our concierge team for the purpose of fulfilling your requests.
Our app includes a built-in chat feature that allows you to communicate directly with our concierge team. You can use this feature to make requests, ask for recommendations, or get help with any issues you may encounter.
Yes, all communication with our concierge team is private and secure. We use end-to-end encryption to protect your messages and ensure that they are only visible to you and our concierge team.
Our concierge team can help you with a wide range of home healthcare services, extending to cleaning, laundry, handyman services, and more. If you have a specific request, just let us know and we'll do our best to find a solution that meets your needs.
No, you can not schedule a recurring home service through the app. However, you can contact our support team and let us know the frequency and timing of the service, and we'll take care of the rest.
You can access home services through the app by clicking on the "book now" buttom on the home page or directly select the service desired under services on the home page. From there, you can browse available services and make a request for the service you need.
Yes, we encourage you to provide feedback on the services you receive. You can leave ratings and reviews, which will help us improve our services in the future.
Payments for home services are processed through the app using a secure payment gateway. When you make a payment for a home service, your payment information is encrypted and transmitted securely to our payment processor for processing.
The cost of each service will vary based on the type of service. Our app will provide you with an estimate of the cost before you confirm your request unless your booking is not complete
No, tips are not included in the cost of home services. You are free to tip the service provider as you see fit based on the level of service you receive.
We strive to provide the best service possible to our users, but if for any reason you are not satisfied with the home service you received, please reach out to our support team. We will work with you to address the issue and provide a resolution. If a refund is warranted, we will process it promptly.
We store your payment records on the app for future reference and tracking.
You do not pay extra for homecare services. You only pay for the amount stipulated as the cost of the service. However, if you request for some medical courier services such as Home sample taking where the sample is run in another facility, you will be charged for that service.
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